General terms and conditions of business

Tetras GmbH
Kistlerhofstr. 111, D-81379 Munich
E-mail: tetras@tetras.de
Web: www.tetras.de
Date: 17.02.2026

1. Scope of validity

(1) These General Terms and Conditions (T&Cs) apply to all contracts between Tetras GmbH, Munich (hereinafter referred to as “Tetras”) and its customers (hereinafter referred to as “Customer” or “Client”) for translation, interpreting and other language services. Unless otherwise agreed, the T&Cs valid at the time of acceptance of the quotation by the customer or, in any case, in the version last communicated to the customer in text form shall also apply as a framework agreement for similar future contracts without Tetras having to refer to them again in each individual case.

(2) These T&Cs apply both to consumers and to entrepreneurs, legal entities under public law or special funds under public law.

(3) These T&Cs apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the customer or third parties shall only become part of the contract if and insofar as Tetras has expressly agreed to their validity. This requirement of consent shall apply in any case, for example even if the acceptance of the quotation by the customer contains or refers to general terms and conditions of the customer or a third party and Tetras does not expressly object to these. Even if Tetras refers to a letter that contains or refers to the general terms and conditions of the customer or a third party, this does not constitute agreement with the validity of those general terms and conditions.

2. Conclusion of contract

(1) A contract is concluded when the customer accepts a quotation from Tetras in writing, electronically or verbally. Quotations are valid for 30 days unless otherwise stated.

3. Obligations of the client to co-operate, rights of third parties

(1) The client shall provide all documents (e.g. the source texts to be edited or translated by Tetras), information and materials (e.g. glossaries, reference texts, images, videos) required for the provision of services in good time.

(2) The client guarantees that the documents, information and materials provided to Tetras for the provision of services are free of third-party rights. Within the scope of the above guarantee, the client shall indemnify Tetras on first demand against any third-party claims, in particular claims for copyright infringement, which may be asserted against Tetras in connection with the provision of services, and shall be liable for all damages in this connection, in particular for the necessary and reasonable costs of legal prosecution and defence, even if it is not at fault.

The client must notify Tetras immediately of any legal infringements of which it becomes aware. Tetras is entitled to take appropriate measures to defend itself against third-party claims or to pursue its rights. The client shall inform Tetras of the measures it has taken.

4. Prices and Terms of Payment

(1) The prices are based on the agreed quotation; they are net prices plus statutory VAT.

(2) The fee may be calculated on a word or line basis or as a fixed price. A standard line consists of 55 characters including spaces.

(3) In the case of extensive orders, Tetras shall be entitled to demand reasonable advance payments.

(4) Bank charges, transfer fees and shipping costs shall be borne by the client.

5. Delivery, deadlines and force majeure

(1) Delivery dates are only binding if they have been expressly confirmed in writing.

(2) If performance is delayed due to force majeure, technical faults or other circumstances for which Tetras is not responsible (e.g. illness, family emergencies, computer failures), the delivery period shall be extended accordingly. Both parties shall be entitled to withdraw from the contract; partial services already rendered shall be remunerated.

6. Warranty

(1) The client must check the delivered translation immediately. Obvious defects must be reported in writing within 14 days; this obligation to report defects only applies to businesses.

(2) In the event of justified defects, Tetras shall have the right to rectify the defect within a reasonable period of time. If the rectification fails, the customer may demand an appropriate reduction. Further claims are excluded.

(3) Tetras shall not be liable for defects caused by illegible, incorrect or incomplete source texts.

7. Liability

(1) Tetras shall be liable to the customer in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions.

(2) In other cases, Tetras shall only be liable – unless otherwise stipulated in paragraph 3 – in the event of a breach of a contractual obligation, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases, the liability of Tetras is excluded, subject to the provision in paragraph 3.

(3) Liability for damages resulting from injury to life, limb or health and under the product liability act shall remain unaffected by the above limitations and exclusions of liability.

8. Applicable law, place of jurisdiction, place of fulfilment, severability clause

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law or has no general place of jurisdiction in Germany, Munich is agreed as the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship. However, in all cases Tetras is also entitled to bring an action at the customer’s general place of jurisdiction.

(3) Tetras provides its services in accordance with the internal quality procedures as defined by the requirements of the ISO 17100:2015 standard.

Services identified in this document as being created by means of MT (Machine Translation) comply with the ISO 18587:2017 standard, i.e. they do not comply with the ISO 17100:2015 standard. These texts can be used for training the MT.

Tetras uses a quality management system certified in accordance with ISO 9001:2015.